Terms of Service

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Terms of Service

Courier Mail Services

Last Updated: January 2026

Welcome to Courier Mail Services. By using our website and logistics services, you agree to the following Terms of Service. Please read them carefully before scheduling shipments or using our platform.

1. Acceptance of Terms

By accessing our website or using our shipping, pick-up, consolidation, or concierge services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Courier Mail Services provides:

  • Domestic and international courier services

  • Parcel pick-up and delivery

  • Package repacking and consolidation

  • Concierge and logistics coordination services

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Responsibilities

Customers agree to:

  • Provide accurate shipment information

  • Ensure packages are properly declared

  • Comply with all local and international shipping regulations

  • Not ship prohibited or restricted items

Courier Mail Services is not responsible for delays caused by incorrect information, customs issues, or restricted goods.

4. Prohibited Items

We do not accept shipments containing:

  • Illegal goods

  • Hazardous materials

  • Explosives or flammable substances

  • Perishable goods (unless pre-approved)

  • Any items prohibited by local or international law

Shipments found to contain prohibited items may be refused, returned, or reported to authorities.

5. Shipping & Delivery

Delivery times are estimates and not guaranteed unless explicitly stated in writing. Delays may occur due to customs clearance, weather conditions, carrier issues, or other factors beyond our control.

We are not liable for indirect losses caused by shipping delays.

6. Liability & Insurance

Our liability for lost or damaged shipments is limited to the declared value of the goods or the maximum coverage provided by the selected shipping option.

Additional insurance may be purchased at the time of booking.

We are not responsible for:

  • Damage due to inadequate packaging by the sender

  • Customs seizures

  • Force majeure events

7. Payments & Fees

All service fees must be paid before shipment unless otherwise agreed.

Additional charges may apply for:

  • Oversized or overweight parcels

  • Remote delivery locations

  • Customs duties and taxes

  • Repacking or special handling

Customers are responsible for any customs duties, taxes, or import charges.

8. Cancellations & Refunds

Service cancellations must be requested before shipment processing.

Refunds, if applicable, are subject to review and administrative fees. Shipping fees are non-refundable once a package has been dispatched.

9. Privacy

We respect your privacy. Personal information collected is used solely for shipment processing, customer support, and service improvement. We do not sell customer data to third parties.

10. Limitation of Liability

Courier Mail Services shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business interruption

  • Delays caused by third-party carriers

Our maximum liability is limited to the amount paid for the service.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Updated terms will be posted on this page with a revised date.

Continued use of our services constitutes acceptance of the revised terms.